Purchase Options Cancellation Policy

Last updated: August 18, 2026

This policy applies to subscriptions and other recurring purchase options offered by TMB Hair Care.

Automatic Renewal

When you purchase a subscription, you authorize TMB Hair Care to charge your selected payment method automatically at the price and frequency shown at checkout.

Applicable shipping charges and taxes are added to each recurring order as shown before you subscribe.

Your subscription continues until you cancel it. There is no minimum commitment, long-term contract, or cancellation fee.

First Shipment and Renewal Orders

Some subscriptions may include a larger welcome shipment followed by smaller renewal shipments.

When the first shipment and renewals contain different products or have different prices, those details will be shown before you subscribe.

Review the products, price, delivery frequency, shipping charge, and renewal terms displayed on the product page and at checkout before completing your purchase.

Renewal Reminder

We will send a reminder to the email address associated with your subscription five days before each scheduled renewal charge.

You are responsible for keeping your email address, shipping address, and payment information current.

Canceling Your Subscription

You may cancel at any time before your next scheduled charge. Cancellation stops future billing and deliveries. It does not cancel or refund an order that has already been charged or entered fulfillment.

You can cancel your subscription through:

1. The Subscriptions section of your TMB Hair Care customer account.
2. The “Manage your subscription” link in a subscription email.
3. Emailing support@tmbhaircare.com with your name, subscription email address, and order number.

Cancellation requests sent to customer support must be received before the next scheduled charge.

Once canceled, a subscription cannot be resumed. You can start a new subscription at any time, subject to current prices and availability.

Skip, Pause, or Reschedule

You may skip an upcoming order, pause your subscription, resume a paused subscription, or reschedule an upcoming delivery through your customer account or by contacting support@tmbhaircare.com before the next scheduled charge.

• Skip: Stops one upcoming order and charge. The subscription continues with the following scheduled order.
• Pause: Stops recurring orders and charges until you choose to resume.
• Reschedule: Moves the next order to another available date without canceling the subscription.

Changes made after an order has been charged apply to the following renewal.

Orders Already Charged

Canceling, skipping, pausing, or rescheduling does not automatically cancel an order that has already been charged or entered fulfillment.

If an order has already been charged, contact support@tmbhaircare.com as soon as possible. We will try to stop fulfillment, but we cannot guarantee cancellation once processing has begun.

Shipped subscription orders follow our Return and Refund Policy.

Product Availability

We do not make automatic product substitutions.

If a subscription product is unavailable, we may delay or skip the affected shipment, pause the subscription, or contact you with available options. We will not charge you for a product we cannot fulfill.

Price Changes

We will give you at least 15 days’ notice before a subscription price change takes effect. The notice will be sent to the email address associated with your subscription.

If you do not agree to the new price, cancel before the first renewal charged at that price. Continuing the subscription after the effective date authorizes us to charge the updated amount.

Discounts and Other Offers

Subscription benefits do not combine with coupons, affiliate discounts, professional pricing, or other promotions unless an offer expressly states otherwise.

Returns and Refunds

Subscription orders follow the same Return and Refund Policy as one-time purchases.

Eligible products may be returned within 30 days after delivery if they are unused, sealed, and in their original condition and packaging.

Canceling a subscription stops future renewals. It does not create a refund for orders already delivered or processed.

Contact Us

For help managing or canceling a subscription, contact:

Email: support@tmbhaircare.com
Phone / WhatsApp: +1 561-587-2689

Include your name, subscription email address, and order number so we can locate the subscription.